Service & Support

Service and support information for our liquid handling systems and products, and our regular and extended warranty options.

Service Details

Warranty Information

All Pipet-Aid and Nanoject devices manufactured by Drummond Scientific, are exclusively warranted by Drummond Scientific for one year from date of purchase. To activate a product warranty, please connect with our team at service@drummondsci.com.

As a registered user you will receive an extended warranty and information on product updates and product releases. The extended warranty includes an additional six months for a full 18-month warranty.

Privacy Policy: Personal information such as email addresses, postal address, and telephone number will never be sold or rented to third parties.

Drummond Scientific Warranty Contact Form

Please complete this registration form and submit today to receive Technical Support and Customer Services within the terms of our Drummond Scientific Warranty.

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Troubleshooting Guides

Our troubleshooting guides offer common fixes for ensuring our products are working and performing properly. If you are experiencing any issues, please review the guides for information and instructions.

Manuals & Certificates

Our product manuals are available online for and can be downloaded in PDF format for easy reference. Our product certificates are also available online and are updated regularly.

FAQs

Review frequently asked questions and answers.

Troubleshooting Guides

Our troubleshooting guides offer some common fixes for ensuring our products are working and performing properly. If you are experiencing any issues, please review the guides for information and instructions.